NPS Detractor Analysis
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Channel
Root cause, severity, regrettable and team are filled in when you run the analysis.
NPS Summary
Share of Promoter, Passive, and Detractor responses across 1980 surveys.
Detractors are 16.7% of responses, above the 5% threshold.
- Promoter75.6%(1497)
- Passive7.7%(152)
- Detractor16.7%(331)
Detractor Reasons
Root-cause breakdown.
Click "Re-analyze" to break down the 331 detractors in this period.
Regrettable vs Non-regrettable
Whether Plum's own process caused it and could have prevented it.
Run the analysis to split these 331 detractors.
Owner-wise breakdown
Which team is best placed to fix each detractor.
Run the analysis to assign owners to these 331 detractors.
| Claim ID | Org | Score | Category | Comment | Root Cause | Severity | Regrettable | Team |
|---|---|---|---|---|---|---|---|---|
| CK6543 | ATOMBERG TECHNOLOGIES PRIVATE LIMITED | 0/10 | Detractor | — | — | — | — | — |
| CJ9530 | Ahead DB | 0/10 | Detractor | Vv | — | — | — | — |
| CK3226 | Acentra Health | 0/10 | Detractor | — | — | — | — | — |
| CK5804 | Escalent | 0/10 | Detractor | — | — | — | — | — |
| CK2657 | Highradius | 0/10 | Detractor | — | — | — | — | — |
| CK2250 | Darwinbox | 6/10 | Detractor | — | — | — | — | — |
| CE9543 | FOIWE INFO GLOBAL SOLUTIONS PRIVATE LIMITED | 0/10 | Detractor | I didn't get full reimbursement and didn't got explanation also | — | — | — | — |
| CA1826 | TheMathCompany | 0/10 | Detractor | My insurance claim for 2 nd claim rejected i shared documents thrice | — | — | — | — |
| CK6689 | EFFECTIVE TELESERVICES PVT. LTD. | 0/10 | Detractor | — | — | — | — | — |
| CK6679 | Excel VLSI | 4/10 | Detractor | — | — | — | — | — |
| CJ8176 | ATOMBERG INNOVATION PRIVATE LIMITED | 2/10 | Detractor | — | — | — | — | — |
| CK7856 | ETERNAL LIMITED | 0/10 | Detractor | — | — | — | — | — |
| CJ5961 | CULTUREGRADE TECHNOLOGIES PRIVATE LIMITED | 2/10 | Detractor | — | — | — | — | — |
| CK5063 | INTUGINE TECHNOLOGIES PRIVATE LIMITED | 0/10 | Detractor | — | — | — | — | — |
| CK7624 | DEVXCONSULTANCY PRIVATE LIMITED | 0/10 | Detractor | — | — | — | — | — |
| CJ3367 | ETERNAL LIMITED | 0/10 | Detractor | my claim has been rejected | — | — | — | — |
| CK5761 | SPACE MATRIX DESIGN CONSULTANTS PRIVATE LIMITED | 0/10 | Detractor | — | — | — | — | — |
| CC5030 | DigitalOcean | 0/10 | Detractor | It took 77 days for the reimbursement to be credited | — | — | — | — |
| CI2902 | ATOMBERG TECHNOLOGIES PRIVATE LIMITED | 0/10 | Detractor | Amount deducted | — | — | — | — |
| CJ2968 | Oyster 2025-26 | 3/10 | Detractor | Might be have an early feedback and response and quick reimbursement! | — | — | — | — |
| CK6726 | Remote | 5/10 | Detractor | — | — | — | — | — |
| CK4813 | CUBE84 | 4/10 | Detractor | — | — | — | — | — |
| CK1175 | Juniper Square | 3/10 | Detractor | Flagged as an area to improve: Time taken to complete. | — | — | — | — |
| CJ3131 | Unknown | 0/10 | Detractor | — | — | — | — | — |
| CE9245 | CAREECO SOLUTIONS PRIVATE LIMITED | 0/10 | Detractor | Worst experience, I really disappointed with the service. I am the only person who took follow up and submitted all the documents and in such situations I guess plum is not required if I need to do everything. | — | — | — | — |
| BR3773 | Airbase | 3/10 | Detractor | More clarity on what could be reimbursed could have been helpful | — | — | — | — |
| CL1033 | SUSTAINABLE BIOSOLUTIONS | 5/10 | Detractor | — | — | — | — | — |
| CJ1375 | Remote People | 3/10 | Detractor | There should be an option to check the entire documents which uploaded for the claim as I found even after providing all required documents the claim settlement was not done 100% and the provided reason as the required bills are missing which is very difficult to explain or proove, and in addition while ask for the explanation on this to customer support executive they won't respond with providing information on that they just provide the standard statements which are not appropriate according to the scenarios | — | — | — | — |
| CI6293 | iTriangle Infotech | 6/10 | Detractor | When a claim file is submitted then how much claim can be considered that need to be explain to user | — | — | — | — |
| CI1735 | Xhipment | 0/10 | Detractor | Flagged as an area to improve: Time taken to complete. | — | — | — | — |
| BZ3215 | Global Pricing | 0/10 | Detractor | Worst experience for me | — | — | — | — |
| CE3655 | MUHAVRA ENTERPRISES PRIVATE LIMITED | 6/10 | Detractor | I suffer with this process | — | — | — | — |
| CJ1676 | INCUBYTE CONSULTING | 5/10 | Detractor | The claim processing time was longer than expected, and the rejection could have been avoided with clearer instructions in the app. Better guidance on claim categories would improve the overall experience. | — | — | — | — |
| CH5228 | Raphe mPhibr | 0/10 | Detractor | Clam ka payment nhi aata ha 511 | — | — | — | — |
| CA5624 | ETERNAL LIMITED | 3/10 | Detractor | Took long time to say and not happy with policy | — | — | — | — |
| CJ3939 | DISH Network Technologies | 2/10 | Detractor | Communication gaps: While you were proactive in requesting documents, there was no consistent follow‑up or call updates during the claim closure stage. Customers expect the same level of communication throughout the process, especially before a case is closed. Transparency in process: The insurer’s stance and reasons for rejection were not explained clearly enough. Customers should be walked through how decisions align with policy terms, with examples, so they don’t feel misled. Respectful handling: The verification process felt intrusive and humiliating, with photographs taken without consent. Clear guidelines and respectful conduct during verification are essential to maintain trust. Customer trust: Closing a case without customer confirmation erodes confidence. Customers should be part of the final decision loop, with explicit acknowledgment before closure. Policy clarity: If certain charges are not covered, the Terms & Conditions should be updated or explained in plain language so employees don’t repeatedly dispute valid‑looking claims. | — | — | — | — |
| CI4742 | Mintifi Finserve | 0/10 | Detractor | We have not received the claim till date. The reason given is that my son is above 25 years. If the policy does not cover dependents above 25 years, then why did Plum Insurance Company issue an ID Card - IL0899577892060 with validity till 15th Sep 2026 for my son, Aditya Pawar? If this was not covered under the policy, the card should not have been issued. Because of this, I assumed my son was covered and got him admitted to a private hospital. If I had known earlier, I would have admitted my son to a government hospital. This has caused a lot of inconvenience and I feel the service from Plum is not up to the mark. Request you to kindly review this case and advise on how my claim can be processed. Rs.39,203/- Regards, Anand Pawar Employee ID -E0313-IL0899577892060 -Mobile Number-9923612025 | — | — | — | — |
| CK9796 | SITETRACKER INDIA PRIVATE LIMITED | 2/10 | Detractor | Provide proper reasons for deductions | — | — | — | — |
| CG5615 | ETERNAL LIMITED | 0/10 | Detractor | asking for documents again and again | — | — | — | — |
| CB1301 | Nasscom Foundation | 0/10 | Detractor | Baad feedback | — | — | — | — |
| CG9778 | Meesho | 5/10 | Detractor | this was flagged by me as a claim which I do not want to proceed with and hence I did not expect approval. reason was that the same bill was already reimbursed in another claim. but when i wrote an email to plum regarding another claim where I wanted to add docs, I was not entertained, instead I was asked to wait till insurer himself raises the doc request via plum. This shows double standards of plum. | — | — | — | — |
| CJ9564 | ETERNAL LIMITED | 4/10 | Detractor | not feeling | — | — | — | — |
| CK4641 | Remote | 6/10 | Detractor | I was not aware of the deduction and in app it was showing in progress, however the amount got credited to my account. | — | — | — | — |
| CI9236 | Newspace Research Technologies | 0/10 | Detractor | Still amount not received and i am waiting please call back | — | — | — | — |
| BW4338 | SBD Automotive | 0/10 | Detractor | It took nine months to settle my claim. Please expedite your process. The response rate is very poor, and I am not able to connect easily. I would expect the insurance to resolve my concerns, but this has been quite the opposite experience. | — | — | — | — |
| CF8665 | TTEC INDIA CUSTOMER SOLUTIONS PRIVATE LIMITED | 6/10 | Detractor | The amount which I claimed is not the same which I got, it is very less then what had i spend. | — | — | — | — |
| BV5215 | SHIPDELIGHT LOGISTICS TECHNOLOGIES PRIVATE LIMITED | 0/10 | Detractor | not credited my full amount & give waste reason. | — | — | — | — |
| CJ2116 | REBEL FOODS | 0/10 | Detractor | Settlement got cancelled without any verification | — | — | — | — |
| CJ4828 | ETERNAL LIMITED | 0/10 | Detractor | — | — | — | — | — |
| CC6807 | SPOCTO SOLUTIONS PRIVATE LIMITED | 0/10 | Detractor | Got no help initially and claim was not settled | — | — | — | — |
| BY6746 | Twilio | 0/10 | Detractor | I did provide all the necessary documents along with death summary which was provided by the hospital. However, it was rejected. Extremely disappointed with the level of service | — | — | — | — |
| CJ7929 | HomeLane | 0/10 | Detractor | Firstly you have checked wrong details and when I mentioned my concern then rechecked. and have 5 dayes of checkeup and clame rejected by stating OPD. | — | — | — | — |
| CA6131 | Bryt | 6/10 | Detractor | After submitting all required documents, repeatedly asking for the same documents. Please verify in one go for all documents | — | — | — | — |
| CK5652 | INSIGHT GLOBAL | 4/10 | Detractor | — | — | — | — | — |
| CD8226 | MOBILUTION IT SYSTEMS PRIVATE LIMITED | 0/10 | Detractor | very worst communication, we can't reach insurer directly. very slow updates. no proper details shared. | — | — | — | — |
| CF6458 | Granite River Labs - Technology | 1/10 | Detractor | I initiated a reimbursement claim more than two months ago, but it is still not completed. I have been asked to submit additional documents multiple times, which has caused significant delays. I have not yet received the reimbursement amount, and the claim is still under process. Additionally, I have not received adequate support from Plum throughout this process. I would appreciate faster claim processing and better customer support. | — | — | — | — |
| CK3787 | Foxtrot | 4/10 | Detractor | — | — | — | — | — |
| CK7018 | Acentra Health | 1/10 | Detractor | Its a wellness plan. And I brought a fitness/ exercise cycle and it was rejected saying not covered | — | — | — | — |
| CK4786 | GODAMWALE | 0/10 | Detractor | — | — | — | — | — |
| CB5597 | KLEVU INDIA PRIVATE LIMITED | 5/10 | Detractor | The claim process took much longer than expected. There was no communication or status update from your team throughout the process, and I only received information after I reached out to inquire about the claim. | — | — | — | — |
| CK4931 | QUALISERVE OUTSOURCED PRIVATE LIMITED | 2/10 | Detractor | The amount of time it takes to complete even small claims is insane , even after paying such heavy premiums so many followups clarifications and then too not getting 100% of the claim amount is frustrating | — | — | — | — |
| CK5362 | GAZPROMBANK (JOINT STOCK COMPANY) | 3/10 | Detractor | I have paid at the hospital where I didn't receive payment for the ambulance and bed charge. In emergency where should a patient need treatment? Room cost was mentioned as bed charge. | — | — | — | — |
| CI9426 | HyperVerge | 1/10 | Detractor | Every time, the claim takes months to get settled. not sure what is the role of TPA here | — | — | — | — |
| CJ8412 | GCFO Shared Services Private Limited | 5/10 | Detractor | — | — | — | — | — |
| CK9636 | DTDC | 0/10 | Detractor | — | — | — | — | — |
| CJ6515 | Raphe mPhibr | 2/10 | Detractor | No | — | — | — | — |
| CJ7180 | Tata CLiQ | 0/10 | Detractor | Complete amount not received | — | — | — | — |
| CG9587 | Talview | 0/10 | Detractor | After sharing all documentation it came back as a reject and its disappointing that even with Senior doctors involved the issue isnt yet resolved | — | — | — | — |
| CJ8116 | PhonePe | 0/10 | Detractor | Worest | — | — | — | — |
| CI6911 | Meesho | 0/10 | Detractor | The deductions done on the basis of a doc which I had submitted via email. Why did Plum not share with insurer immediately. I had realised my mistake on the very same day I uploaded the bills. And wrote an email to plum attaching the missed files. It was plums duty to ensure that the files reach insurer. | — | — | — | — |
| CI8875 | PROHANCE INDIA PRIVATE LIMITED | 0/10 | Detractor | Baby insurance is not covered | — | — | — | — |
| CH2540 | CriticalRiver | 0/10 | Detractor | Pathetic service | — | — | — | — |
| CJ2709 | PhonePe | 5/10 | Detractor | FOR OPD ALSO TO GIVE REIMBURSMENT IS GOOD. IT WILL BE MORE HELPFUL | — | — | — | — |
| CI5046 | ALGOLEAP | 6/10 | Detractor | Lot | — | — | — | — |
| CH4189 | PhonePe | 0/10 | Detractor | Flagged as an area to improve: Time taken to complete. | — | — | — | — |
| CF7015 | PhonePe | 0/10 | Detractor | Flagged as an area to improve: Customer service/claim experience. | — | — | — | — |
| CK7553 | Zill Consulting | 0/10 | Detractor | — | — | — | — | — |
| CI4941 | Chargebee | 0/10 | Detractor | I will be raising each rejection seperately and manually You qpp and web sucks | — | — | — | — |
| CJ4887 | ETERNAL LIMITED | 1/10 | Detractor | No proper guidance | — | — | — | — |
| CI4051 | Deliveroo | 0/10 | Detractor | — | — | — | — | — |
| CH3396 | KHIDKI HOMES PRIVATE LIMITED | 2/10 | Detractor | ‘Spend all you want but we only give a portion of it as reimbursement and clean our hands’ should be the policy tagline | — | — | — | — |
| CK5685 | Remote | 1/10 | Detractor | Full amount wasn’t reimbursed | — | — | — | — |
| CK1479 | Anritsu | 4/10 | Detractor | too much of time waiting and no clarity of processing. | — | — | — | — |
| CI4543 | FUTUREVIEW SYSTEMS AND SERVICES INDIA PRIVATE LIMITED | 0/10 | Detractor | worst experience | — | — | — | — |
| CH3842 | TRUEVANTAGE BUSINESS SERVICES (INDIA) PRIVATE LIMITED | 6/10 | Detractor | — | — | — | — | — |
| CJ2296 | Council on Energy Environment and Water | 3/10 | Detractor | The service of your insurance is very bad and not justified | — | — | — | — |
| CK9527 | Unknown | 4/10 | Detractor | — | — | — | — | — |
| CI3016 | Scapia Technology Private Limited | 3/10 | Detractor | Poor customer service, no one talk or contact. I completely information on app | — | — | — | — |
| CJ2200 | Remote | 0/10 | Detractor | NA | — | — | — | — |
| CD6377 | Greenway Health | 6/10 | Detractor | It took so many days for the amount to get credited please have a look on this issue | — | — | — | — |
| CK3879 | Veris | 4/10 | Detractor | — | — | — | — | — |
| CJ4252 | Groww - 2025 to 2026 | 0/10 | Detractor | Worst service | — | — | — | — |
| CK9854 | CYBERBOXER AI PRIVATE LIMITED | 0/10 | Detractor | — | — | — | — | — |
| CL1267 | ZAURAC CONSULTING PRIVATE LIMITED | 5/10 | Detractor | Needed to give documents multiple times. | — | — | — | — |
| CK9040 | CloudFiles | 0/10 | Detractor | — | — | — | — | — |
| CG6797 | PhonePe | 0/10 | Detractor | Not possible | — | — | — | — |
| CK3044 | Chargebee | 0/10 | Detractor | . | — | — | — | — |
| CK5102 | Juniper Square | 2/10 | Detractor | Resolution time should be improved | — | — | — | — |
| CK9746 | Twilio | 0/10 | Detractor | I have given all the documents still full refund is not given | — | — | — | — |
| CI8823 | ViewTrade International IFSC Private Limited | 4/10 | Detractor | Too lata | — | — | — | — |
| CI8527 | Azuga | 0/10 | Detractor | Already shared over mail regarding the claim experiece | — | — | — | — |
| CH3318 | Ahead DB | 0/10 | Detractor | My claim was rejected due to its being a gaenacholy related issue. I know that, but it should have been rejected in 1-2 days, you took 1 month and after I reached customer care then it got rejected. | — | — | — | — |
| CK7123 | Highradius | 0/10 | Detractor | OP should be covered in the policy | — | — | — | — |
| CI5986 | Nityo - 2026-27 | 6/10 | Detractor | It’s been three months to clime | — | — | — | — |
| CJ4059 | ROKU INDIA PRIVATE LIMITED | 0/10 | Detractor | — | — | — | — | — |
| CK2892 | Deel | 1/10 | Detractor | Initial claim creation in plum was challenging to me. The automation created on invoice amount population did not work well and it made me to redo my document upload multiple times | — | — | — | — |
| CK7290 | Raphe mPhibr | 3/10 | Detractor | — | — | — | — | — |
| CI2697 | DOT1 SOLUTIONS PRIVATE LIMITED | 0/10 | Detractor | Bajaj allianz team did not connect to me till date Completely Unsatisfied | — | — | — | — |
| CJ2643 | PhonePe | 0/10 | Detractor | Not good | — | — | — | — |
| CI4946 | GHX | 0/10 | Detractor | Nothing was systematic. You guys kept me working but didn't help. Waste of my time and my money. At the end you guys rejected. People were follow scripts. Don't know how you guys are working. Bad experience with plum. | — | — | — | — |
| CH2976 | Groww - 2025 to 2026 | 0/10 | Detractor | No support was provided during the process nor there was any clear update on why was the claim rejected | — | — | — | — |
| CJ3763 | ETERNAL LIMITED | 4/10 | Detractor | Flagged as an area to improve: Time taken to complete, Customer service/claim experience. | — | — | — | — |
| CJ2083 | Rippling EOR | 4/10 | Detractor | time taken was too much and communication should have been smoother without forcing the customer to ask for it everytime | — | — | — | — |
| CK2384 | ETERNAL LIMITED | 6/10 | Detractor | No | — | — | — | — |
| CJ3048 | REBEL FOODS | 0/10 | Detractor | Very cheeting | — | — | — | — |
| CK6216 | Prefr | 1/10 | Detractor | All kinds of claim should be approve | — | — | — | — |
| CH1463 | Twilio | 0/10 | Detractor | — | — | — | — | — |
| CB6656 | GodSpeed Gaming Solutions Pvt Ltd | 3/10 | Detractor | — | — | — | — | — |
| CI7647 | Unknown | 3/10 | Detractor | — | — | — | — | — |
| CI2448 | GREAT LEARNING EDUCATION SERVICES - ESC & Parental | 0/10 | Detractor | Very bad | — | — | — | — |
| CJ3219 | NAUTILUS MOBILE APP PRIVATE LIMITED | 0/10 | Detractor | Flagged as an area to improve: Time taken to complete, Amount received, Required documentation. | — | — | — | — |
| CK4783 | Unknown | 0/10 | Detractor | — | — | — | — | — |
| CK3633 | DigitalOcean | 0/10 | Detractor | I am happy with NIVA support but at the same time disappointed with PLUM support | — | — | — | — |
| CI8393 | Euromonitor Research and Consulting India | 4/10 | Detractor | Though the report was attached, got back a query that it wasn't attached. | — | — | — | — |
| CG8243 | PhonePe | 0/10 | Detractor | Worst experience. I submitted every single document that was requested, yet I was repeatedly asked to upload the same documents again and again. Despite completing all the formalities and waiting for a long time, I have not received even a single rupee. The claim process has been extremely slow, frustrating, and poorly managed. Very disappointing service. I would not recommend it to anyone. | — | — | — | — |
| CJ6998 | ZingHR | 6/10 | Detractor | I will not get an understanding at the same time that which claim is approved which is not. Additionally, i do not receive any call discuaaion even after request raised for call | — | — | — | — |
| CJ1519 | Egiss Technologies | 5/10 | Detractor | Please speed up the process | — | — | — | — |
| CI3262 | SKYFLOW | 1/10 | Detractor | They took 15 days to reply that we dont cover opd.. very bad. | — | — | — | — |
| CJ1815 | Ahead DB | 0/10 | Detractor | Very slow updates | — | — | — | — |
| CH9606 | WEWORK INDIA MANAGEMENT LIMITED 2025-26 | 6/10 | Detractor | complete amount was not paid , reasons were not justified | — | — | — | — |
| CG7500 | TTEC INDIA CUSTOMER SOLUTIONS PRIVATE LIMITED | 2/10 | Detractor | No timely follow up. No proper guidance on documentation. Had to follow up with Insurance company by myself. Too much delay in getting reimbursement. No call option to connect with team. | — | — | — | — |
| CF1260 | Azuga | 0/10 | Detractor | Worst Service ever as I kept uploading the documents i had from the hospital and my father was admitted for 24 hours. They just kept asking the same documents submitted over and over again and rejected the claim for no reason. They took my money that i paid for my parents and did not even reimburse it when needed | — | — | — | — |
| CE6975 | JEITSA TECHNOLOGIES PRIVATE LIMITED | 3/10 | Detractor | No | — | — | — | — |
| CF4237 | Azuga | 0/10 | Detractor | Flagged as an area to improve: Communication or updates, Required documentation. | — | — | — | — |
| CJ2936 | INSIGHT GLOBAL | 0/10 | Detractor | First was asked to resubmit documents which were already submitted. Later they have rejected the claim. Even a simple wound would take over 15000 Rs by the Hospital, and the insurer permits only 15000 RS for the entire year for the entire family. Does'nt make sense. | — | — | — | — |
| CC9001 | ETERNAL LIMITED | 0/10 | Detractor | Bad experience | — | — | — | — |
| CI7889 | Bloom Hotel Group | 0/10 | Detractor | I did not get full Claim Despite sharing all Data | — | — | — | — |
| CJ3548 | REKISE MARINE PRIVATE LIMITED | 0/10 | Detractor | Money is not credited at all. I don't know when it will get credited. | — | — | — | — |
| CK3346 | JEH AEROSPACE | 0/10 | Detractor | . | — | — | — | — |
| CJ9198 | Juniper Square | 0/10 | Detractor | Not happy with service | — | — | — | — |
| CE2165 | Turno | 0/10 | Detractor | It is very useless, it takes a lot of time, my claim was not processed. | — | — | — | — |
| CG8920 | DATAPATTERN CONSULTING SERVICES PRIVATE LIMITED | 0/10 | Detractor | Don't share the lie with us while we have full medical bills were coverings | — | — | — | — |
| CI8951 | Marathon Group | 6/10 | Detractor | To late service please improve | — | — | — | — |
| CH3448 | PhonePe | 0/10 | Detractor | — | — | — | — | — |
| CB7281 | Egnyte | 1/10 | Detractor | I do not see amt received, please assist further | — | — | — | — |
| CG9400 | CREDILIO FINANCIAL TECHNOLOGIES PRIVATE LIMITED | 3/10 | Detractor | **Claim Details:** * **Claim Created:** 24 May 2026 * **Claim Settled:** 10 July 2026 * **Total Processing Time:** 47 days I would like to understand why it took **47 days** to process my reimbursement claim. Both hospitals denied the **cashless claim**, even though they are listed as **cashless network hospitals** on the Plum platform. Your customer support team made several efforts to coordinate with the hospitals, and I appreciate their support. Unfortunately, the cashless requests were still rejected. Additionally, the doctor mentioned that they have had a poor experience with **Bajaj Allianz** regarding cashless claims. Please verify whether your policy with the hospitals is active or due for renewal. Renewing or strengthening these hospital partnerships may help ensure smoother cashless claim approvals for customers in the future. Thank you to the customer support team for their assistance throughout the process. | — | — | — | — |
| CJ5661 | Seva Bikash Public Trust | 4/10 | Detractor | I am highly satisfied with service. Communications from your end was very very cooperative and the total claim processing was very simle and made easy so that beneficiaries can easily follow and reimbursed. | — | — | — | — |
| CK7892 | Raphe mPhibr | 2/10 | Detractor | it does not claim my full amount | — | — | — | — |
| CJ9924 | Atlassian | 4/10 | Detractor | Documents were already provided but were asked again.. :( | — | — | — | — |
| CK9553 | NOVAMELTPLAN SOFTWARE PRIVATE LIMITED | 0/10 | Detractor | I gave them all documents they require for reimbursement but still got rejected | — | — | — | — |
| CC3611 | Robosoft | 3/10 | Detractor | There's absolutely no communication from the Plumber side and we've no other to wait for ur response on our query. There should be a helpline number or communication channel to address all the claims | — | — | — | — |
| CA6648 | PhonePe | 0/10 | Detractor | This is very poor service | — | — | — | — |
| CJ1336 | Swiggy | 1/10 | Detractor | Plum doesnt know what is covered and what not. when I uploaded the details why was I said that it is verified by PLUM and asked to wait for claim amount. after almost a month of updating now telling that the insurer has rejected and my company policy does not cover. what kind of service is this?? It is the Plum that gives us and asks us to update and upload the details right?? then now why bringing the other now inbetween to sy NO. when you guys reviewed the details didn't you know where the details and the treatment uploads were covered or not. Pathetic experience. | — | — | — | — |
| CJ3864 | ICOVER INDIA INFORMATION AND SERVICES PRIVATE | 6/10 | Detractor | Flagged as an area to improve: Amount received. | — | — | — | — |
| CK9426 | Swiggy | 0/10 | Detractor | The complete details are not available in the app. I was informed that the details are too large to be given in the app. If details are not available, how can we know whats covered and whats not? | — | — | — | — |
| CD7162 | ZingHR | 0/10 | Detractor | As per my amount was not received | — | — | — | — |
| CE1815 | Groww - 2025 to 2026 | 0/10 | Detractor | Flagged as an area to improve: Communication or updates. | — | — | — | — |
| CD8279 | BLISS CHOCOLATES INDIA PRIVATE LIMITED | 0/10 | Detractor | Huge time taking and lenghty document requirement | — | — | — | — |
| CB1141 | TheMathCompany | 0/10 | Detractor | Too bad of a service. Despite uploading required documents, i was denied the claim. The worst insurance app ever | — | — | — | — |
| CI5027 | CREDAVENUE PRIVATE LIMITED | 0/10 | Detractor | For some stupid reason the claim was rejected, will not recommend and will take this to our higher management also. | — | — | — | — |
| BT9236 | Simpl Interns - GMC & GPA only | 0/10 | Detractor | My reimbursement was never done | — | — | — | — |
| CL1257 | Raphe mPhibr | 0/10 | Detractor | — | — | — | — | — |
| CK9829 | 360 ONE DISTRIBUTION SERVICES LIMITED | 1/10 | Detractor | Not recieved accurate replies to queries | — | — | — | — |
| BZ3815 | IB VOGT | 0/10 | Detractor | Very bad | — | — | — | — |
| CJ4412 | Observe.ai | 0/10 | Detractor | Flagged as an area to improve: Amount received. | — | — | — | — |
| CD1900 | SHOPFLO TECHNOLOGIES PRIVATE LIMITED | 1/10 | Detractor | NA | — | — | — | — |
| CI5749 | Newspace Research Technologies | 3/10 | Detractor | Raise concern from your side also to insurer, about the unfair deduction. | — | — | — | — |
| CK8935 | OFB TECH LIMITED | 0/10 | Detractor | .. | — | — | — | — |
| CJ3011 | CloudBoson Technologies Private Limited | 6/10 | Detractor | It was good delayed alot | — | — | — | — |
| CJ4247 | DISH Network Technologies | 0/10 | Detractor | d | — | — | — | — |
| CK3355 | Zinnov Consulting | 4/10 | Detractor | Same was initiated for cashless that was rejected | — | — | — | — |
| CJ7383 | MCWANE INDIA PRIVATE LIMITED | 5/10 | Detractor | The waiting period to receive clam amount is so long, In this area need to improve to make the claim process faster! | — | — | — | — |
| CJ1940 | PERFIOS SOFTWARE SOLUTIONS PRIVATE LIMITED | 3/10 | Detractor | Yes my feedback is, if we processing claim online of scan images, so some time it should be informed that original documents send to given TPA so it will save the time. online you will cross check, then you will send send original documents. once new person enroll, create ID card on Immediate basis. when there is required, no one knows it, so provide id card, for 15 days my claim was pending for ID card. within 24 hours the TPA process Reimbursement claim and within 7 working days we can receive the amount, but for my claim took 1 month to process and receive the payment. | — | — | — | — |
| CJ1504 | ZERODHA BROKING | 4/10 | Detractor | Plum support didn't understand the treatment detail for many weeks. | — | — | — | — |
| CJ2149 | Chargebee | 5/10 | Detractor | It took almost a month to have this processed. | — | — | — | — |
| CI4999 | SHYAM FASHION APPARELS | 5/10 | Detractor | — | — | — | — | — |
| CK4570 | Juniper Square | 0/10 | Detractor | There’s no clear indication or support for uploading documents | — | — | — | — |
| CK1886 | ETERNAL LIMITED | 2/10 | Detractor | Without combination deduction is mark | — | — | — | — |
| CH4975 | Raphe mPhibr | 0/10 | Detractor | I am getting rs 175 for a 22k claim? What is this? | — | — | — | — |
| CK1264 | Dealberg | 0/10 | Detractor | — | — | — | — | — |
| BO4846 | Nipun Projects and Finance Projects | 0/10 | Detractor | Very bad experience | — | — | — | — |
| BV4914 | ZingHR | 0/10 | Detractor | Don't recommend this experience. They made me wait for 6 months and finally the claim was rejected. it was a joke | — | — | — | — |
| CC8059 | OJASQUEST | 1/10 | Detractor | More than 60 days to settle claim, lack of communication from customer support and rembuirsment team.Poor support and transparency | — | — | — | — |
| BQ3255 | TULA PROPERTIES PRIVATE LIMITED | 0/10 | Detractor | I have uploaded all the documents, still your asking more and canled it. | — | — | — | — |
| CD4258 | ETERNAL LIMITED | 0/10 | Detractor | One of the worst experience ever had..still i dont the exact point y its rejected. | — | — | — | — |
| BQ3176 | HomeLane | 0/10 | Detractor | As all the documents submitted even though claim not approved | — | — | — | — |
| BZ5599 | Anritsu | 0/10 | Detractor | Educate your claim Reimbursement team.. specially during submit the claim papers to insurance team. | — | — | — | — |
| CK5713 | Remote | 0/10 | Detractor | Worst ever experience with plum and icici both. Claim falls under day care but they shifted it to opd by manipulating it... End of the day they said I have exhausted opd limit which is pretty much frustrating... They lost the trust by manipulating and rejecting this claim even after submitting all documents.... Very bad experience | — | — | — | — |
| CI3591 | TRUE VALUEHUB PRIVATE LIMITED | 6/10 | Detractor | Amount approved is very less, which is unexpected. Clauses details for the disallowed amount to be specified. | — | — | — | — |
| CH7926 | TREEBO HOSPITALITY VENTURES PRIVATE LIMITED | 0/10 | Detractor | I didn't received the a better clarification. | — | — | — | — |
| BZ7555 | Escalent | 0/10 | Detractor | I have faced lot of issue starting from reimbursement and still the issue has not been resolved | — | — | — | — |
| CK8049 | INFRAVISION TRANSMISSIONS | 6/10 | Detractor | not possible to arrange prescription for regular medicine | — | — | — | — |
| BS9564 | Oyster-Competitive-ESCP | 0/10 | Detractor | — | — | — | — | — |
| CF3626 | MUHAVRA ENTERPRISES PRIVATE LIMITED | 0/10 | Detractor | it was pathetic experience using plum. the claim amount showing in the plum app policy and the amount given was a huge difference. I suffered alot while contacting. often nothing resolved | — | — | — | — |
| BW2524 | CHEMSTACK PRIVATE LIMITED | 0/10 | Detractor | Please review proper | — | — | — | — |
| CI4455 | Scapia Technology Private Limited | 0/10 | Detractor | The overall coordination from plum was very poor. | — | — | — | — |
| BY2367 | ATOMBERG INNOVATION PRIVATE LIMITED | 0/10 | Detractor | Lack of information and communication | — | — | — | — |
| CK7951 | Oyster 2025-26 | 0/10 | Detractor | Very pathetic service provided | — | — | — | — |
| CC1277 | PhonePe | 0/10 | Detractor | Wornge with me | — | — | — | — |
| CJ5069 | PhonePe | 0/10 | Detractor | Flagged as an area to improve: Required documentation. | — | — | — | — |
| CJ5189 | Swiggy | 2/10 | Detractor | i have not received the amount | — | — | — | — |
| CK1830 | MONIEPOINT | 2/10 | Detractor | Plum App has an issue. It's not showing all the documents attached like Bills, prescription etc. Instead only one document is shown for every attachment no matter how many times the attachment is uploaded. The service desk/communication team doesn't look through the matter/content forwarded to them. My mail provided clear details, attachment and all procedural formalities. They don't follow the information provided thoroughly and it has stretched the claim to more than 15 days unsettled. The Insurer (in my case of OPD it's Plum) despite having GST bill, kept asking GST bill that unnecessary stretched the Claim time period. | — | — | — | — |
| CJ1596 | ScienceLogic | 1/10 | Detractor | Flagged as an area to improve: Time taken to complete, Plum's website/mobile app. | — | — | — | — |
| BG9482 | Droisys India Pvt Ltd | 0/10 | Detractor | Ek number ke kamine log Hain claim ke naam per kuchh nahin Diya aur feedback to aise mang rahe hain jaise ine logon Ne bahut bada amount De Diya Ho sale kamine | — | — | — | — |
| BW9391 | WHITE GOLD BULLION PRIVATE LIMITED | 1/10 | Detractor | I already uploaded all documents But still I didn't get any update | — | — | — | — |
| BU9112 | BHIVE Workspace | 0/10 | Detractor | Really not happy with the service | — | — | — | — |
| CD8104 | PhonePe | 0/10 | Detractor | Bad experience I ever seen | — | — | — | — |
| CK4851 | TeemGenie Labs | 5/10 | Detractor | It has takeing time to process | — | — | — | — |
| CJ7095 | OLERIA CORPORATION INDIA PRIVATE LIMITED | 1/10 | Detractor | I did not appreciate the way this process went down. | — | — | — | — |
| CI4395 | CATTS APAC | 0/10 | Detractor | Nothing the worst experience I am facing, | — | — | — | — |
| CI6137 | Anritsu | 5/10 | Detractor | — | — | — | — | — |
| CI1940 | Zimplistic India Private Limited | 1/10 | Detractor | Time taken was phenomenal and clarity on the matter | — | — | — | — |
| CJ7169 | SHERATON AT BRIGADE GATEWAY | 0/10 | Detractor | This is waste insurance | — | — | — | — |
| CD2257 | NAARNI TECHNOLOGY SOLUTIONS PRIVATE LIMITED | 1/10 | Detractor | — | — | — | — | — |
| CG6789 | TTEC INDIA CUSTOMER SOLUTIONS PRIVATE LIMITED | 5/10 | Detractor | There were unnecessary deductions made and delay in process | — | — | — | — |
| CK3261 | Nityo - 2026-27 | 0/10 | Detractor | Flagged as an area to improve: Communication or updates, Policy benefits or conditions. | — | — | — | — |
| CG9539 | Pando | 0/10 | Detractor | Take one month | — | — | — | — |
| CF4277 | URBAN COMPANY | 0/10 | Detractor | it was horrible experience with plum not even a single rupee was claimed for my breathing issue i had a life threat | — | — | — | — |
| CF4305 | LegalZoom | 0/10 | Detractor | Na | — | — | — | — |
| CI4202 | BHIVE Workspace | 1/10 | Detractor | I was committed that I'll get the claim, based on which I did the treatment. Didn't get | — | — | — | — |
| BM6754 | Talview | 3/10 | Detractor | Ok | — | — | — | — |
| CG5515 | Unacademy - Employees 2026 - 2027 | 0/10 | Detractor | After providing all docs and resolving multiple queries the claim got rejected. | — | — | — | — |
| CK5364 | symplr | 0/10 | Detractor | Waste | — | — | — | — |
| CK8145 | AXI Technologies | 0/10 | Detractor | I have not received the amount | — | — | — | — |
| CJ9744 | Techment | 0/10 | Detractor | Time taken. Less amount approve. Direct cant communicate. No any predefine steps. | — | — | — | — |
| CK7575 | EPOWERX LABS PRIVATE LIMITED | 0/10 | Detractor | No updates... And takes more more time worst experience | — | — | — | — |
| CK4228 | HackerRank | 0/10 | Detractor | New Tickets gets created, No helpline to connect and speak with any real human. | — | — | — | — |
| BY2286 | GHX | 0/10 | Detractor | Waste service huh | — | — | — | — |
| BS2272 | Newspace Research Technologies | 1/10 | Detractor | Good | — | — | — | — |
| CI9526 | Ahead DB | 0/10 | Detractor | The claim process took a long time, where the documents and claim was not verified for a month. Then insurer denies the claim after a month, the process is just pathetic. | — | — | — | — |
| CK8886 | Unknown | 1/10 | Detractor | — | — | — | — | — |
| CK4123 | ETERNAL LIMITED | 0/10 | Detractor | — | — | — | — | — |
| CJ8093 | ETERNAL LIMITED | 0/10 | Detractor | Have not been asked for updated bill or if any additional detail required just have approved the partial amount post raising it for 2 time | — | — | — | — |
| CJ7850 | ATOMBERG TECHNOLOGIES PRIVATE LIMITED | 0/10 | Detractor | Very poor customer support | — | — | — | — |
| CH9155 | Kapiva | 3/10 | Detractor | Took too much for payout | — | — | — | — |
| CK2770 | REBEL FOODS | 1/10 | Detractor | My claim was rejected | — | — | — | — |
| CJ9041 | ETERNAL LIMITED | 0/10 | Detractor | Flagged as an area to improve: Amount received. | — | — | — | — |
| CC5182 | Slice Small Finance Bank | 0/10 | Detractor | Not satisfied..totali faied insurance. Not any control to reimburse | — | — | — | — |
| CK9491 | Unknown | 6/10 | Detractor | — | — | — | — | — |
| CG5399 | FPL Solutions India Pvt Ltd | 0/10 | Detractor | Plum confirmed over mail that i will get reimbursed. But the insurer denied later | — | — | — | — |
| CI6513 | Groww - 2025 to 26 | 0/10 | Detractor | Bad service | — | — | — | — |
| CJ1673 | HUELLA SERVICES PRIVATE LIMITED | 0/10 | Detractor | Improve on reimbursement (release within 1 month), no proper response from call centre | — | — | — | — |
| CJ2823 | PROHANCE INDIA PRIVATE LIMITED | 0/10 | Detractor | Very bad | — | — | — | — |
| CK8536 | The Indus Valley | 0/10 | Detractor | All kind ofntreaent should be covered even Ayurveda. And scan payments should be reimbursed | — | — | — | — |
| CJ3524 | LIGHTHOUSE CANTON INDIA PRIVATE LIMITED | 0/10 | Detractor | Poor exp | — | — | — | — |
| CJ3564 | Zinnov Consulting | 0/10 | Detractor | Flagged as an area to improve: Time taken to complete, Amount received, Customer service/claim experience, Communication or updates, Policy benefits or conditions. | — | — | — | — |
| CI1402 | Meesho - Third Party | 2/10 | Detractor | NO | — | — | — | — |
| CJ9424 | Samsara | 5/10 | Detractor | Asking for same documents multiple times was headache | — | — | — | — |
| CH9153 | ETERNAL LIMITED | 0/10 | Detractor | Very worst experiance in my life | — | — | — | — |
| CC4371 | Meesho - Third Party | 0/10 | Detractor | worst experience had to wait for 2 months just to get an update | — | — | — | — |
| CJ5667 | NIRAIVA TECH PRIVATE LIMITED | 1/10 | Detractor | I will not suggest to anyone for this. | — | — | — | — |
| CH7845 | Rippling | 6/10 | Detractor | I understand there are certain things that Plum can’t directly influence, but providing a timely response and keeping the client updated is the bare minimum. There were numerous occasions where I felt like I was talking to a wall. I am exhilarated about the result, but disappointed with the experience. | — | — | — | — |
| CI5613 | DigitalOcean | 1/10 | Detractor | Not good communication to customer by insurance | — | — | — | — |
| CJ5583 | Genesis Global India Operations Private Limited | 0/10 | Detractor | Poor why u guys deducted 977 | — | — | — | — |
| CG9137 | ETERNAL LIMITED | 2/10 | Detractor | — | — | — | — | — |
| CA2650 | Mintifi Finserve | 0/10 | Detractor | Hi Team, It's been 5 months and my claim is still not settled. I have already submitted all the required documents but I am still facing delays without any clear resolution. This has been a very disappointing and frustrating experience with Plum. I have been following up continuously, but the issue remains unresolved. Kindly prioritize my claim and provide a final resolution as soon as possible. Please let me know immediately if any additional information is required from my end. | — | — | — | — |
| CG6629 | Bati North | 0/10 | Detractor | Really very bad experience with Plum not once but twice. Plum team was just sending same email of looking into the matter 10 times without any resolution. After many months of delay from plum, we have to directly approach insurer ICICI Lombard for the resolution and we got the resolution in 2-4 days. | — | — | — | — |
| CJ2003 | ZenTrades | 4/10 | Detractor | Yes pls be transparent. | — | — | — | — |
| CK8303 | Newspace Research Technologies | 0/10 | Detractor | third class facility. rubbish | — | — | — | — |
| CK1008 | QUALISERVE OUTSOURCED PRIVATE LIMITED | 0/10 | Detractor | I have received your email. This will be my final communication with Plum regarding this claim, as your "support" has proven to be entirely useless. You made me run back to the hospital to secure a highly specific, signed Medical Justification Certificate from the operating surgeon—explicitly proving this was a diagnostic evaluation of an anatomical structural defect and not an active infertility treatment. I provided exactly what you asked for. Yet, instead of using this binding clinical document to fight the insurer, your "internal medical team" simply acted as an echo chamber for ICICI Lombard’s automated rejection. What makes this completely unacceptable is your team's failure to even read the actual terms of the corporate policy you are supposed to be administering. The policy explicitly limits the infertility exclusion to: "Infertility treatments such as IVF and surrogacy." > It does NOT exclude diagnostic day-care procedures for physical, structural diseases like tubal occlusion. By choosing to lazily apply a blanket retail exclusion to a specific corporate policy, Plum has demonstrated severe medical and professional incompetence. As a corporate broker, Plum's entire job is to advocate for the employee against the rigid, automated rejection systems of insurance giants. In this instance, you have acted as nothing more than a mail-forwarding service for the insurer. I will now handle this dispute directly with the ICICI Lombard Grievance Redressal Officer and the IRDAI Insurance Ombudsman. I do not need or want Plum's "assistance" moving forward. Furthermore, I will be forwarding this entire interaction to my company's HR and Benefits department. They pay for your services, and they deserve to know exactly how Plum abandons their employees when they actually need to use their health insurance, so they can reconsider this vendor relationship during the next policy renewal. | — | — | — | — |
| CE3505 | WINGMAN BRANDWORKS | 0/10 | Detractor | Worst | — | — | — | — |
| CJ5034 | REBEL FOODS | 1/10 | Detractor | — | — | — | — | — |
| CK5849 | TELEMERGE IT SERVICES PRIVATE LIMITED | 0/10 | Detractor | Very disappointed | — | — | — | — |
| CK3349 | Newspace Research Technologies | 0/10 | Detractor | Need communication support | — | — | — | — |
| BW6270 | Credit Nirvana | 2/10 | Detractor | Even though i have given all my documents still the insurer is not accepting the documents and raised the query for more justification of the amount from the hospital and doctor. Please look into it and get my reimbursement done fully. And Plum app needs to be updated and upgraded not all the documents and functions can be done from the App , some fields need the web application to be submitted which is not logical. Please help me in the full reimbursement for this case. | — | — | — | — |
| CI4403 | GHX | 0/10 | Detractor | Your documentation part is irritating, we submit the documents what we receive from the hospitals. Rest should be on you if you need more documents you should reach out to the hospital not the complainant. | — | — | — | — |
| CJ4094 | Ossisto | 0/10 | Detractor | No, I didn't receive any reimbursement. | — | — | — | — |
| CH6518 | Ahead DB | 0/10 | Detractor | Taking one month to provide update on the claim status is the worst thing I have ever experienced | — | — | — | — |
| CK8293 | Epifi | 6/10 | Detractor | — | — | — | — | — |
| CI2001 | WCC Solutions | 0/10 | Detractor | I didn’t receive claim amount still showing insurer review | — | — | — | — |
| CG2224 | Deel | 0/10 | Detractor | Unsatisfactory service from insurer | — | — | — | — |
| CJ4486 | Meesho - Third Party | 0/10 | Detractor | Not claimed my amount | — | — | — | — |
| CF4046 | Unacademy Educators - 2026 - 2027 | 0/10 | Detractor | Flagged as an area to improve: Time taken to complete. | — | — | — | — |
| CF8739 | Hunch | 0/10 | Detractor | I feel my actual questions have still not been addressed. The response once again only states that "OPD expenses are not covered," without explaining why my claim has been classified as pre/post-natal OPD. This claim relates to medically necessary follow-up after an approved hospitalization for RPOC and Suction & Evacuation, including consultations, investigations, medicines and repeat ultrasounds to determine whether a second surgery was required. These were not routine postnatal OPD consultations. Could you please clarify: On what medical and policy basis has this claim been classified as pre/post-natal OPD? Which exact policy clause has been relied upon to reject this claim? The responses so far appear to be generic and do not address the specifics of my case. I would appreciate a claim-specific response based on the medical records submitted. | — | — | — | — |
| CJ2255 | FREEDOM BTD PRIVATE LIMITED | 0/10 | Detractor | — | — | — | — | — |
| CI8173 | Playroll | 1/10 | Detractor | The underlying provider icici lombard doesnt seem reliant for a corporate insurance policy. Vendor should be changed to increase claim success rates as well as coverage, and decrease exclusion clauses | — | — | — | — |
| CK6091 | QX GLOBAL SERVICES | 0/10 | Detractor | 7000 spent on sonography and blood test reports but still no reimbursement | — | — | — | — |
| CK4436 | Highradius | 1/10 | Detractor | What can i tell more, i was hospitalized and still did not get my money back | — | — | — | — |
| CK2125 | Tavi Technologies | 2/10 | Detractor | Deduction rejected for what not mentioned, i need to raise the concern that why my medicine bill was not passed completely | — | — | — | — |
| CI5183 | TAJONLINE (INDIA) PRIVATE LIMITED | 2/10 | Detractor | it took lot of time and not even received satisfying amount | — | — | — | — |
| CH9374 | Everstage | 1/10 | Detractor | — | — | — | — | — |
| CK6855 | ETERNAL LIMITED | 5/10 | Detractor | The reason for deduction is not clear and the deduction seems unfair | — | — | — | — |
| CF5805 | GALYPSO GLOBAL | 6/10 | Detractor | It's very time consuming process and it need so much patience to hold the amount for long time it's same time required for cashless claim???? | — | — | — | — |
| CK7954 | PhonePe | 1/10 | Detractor | It's totally fraud company they don't want to pay claim | — | — | — | — |
| CK7995 | Meesho | 0/10 | Detractor | I have received very less amount, give me call back to fix this | — | — | — | — |
| CG5480 | STK CREDIT PRIVATE LIMITED | 6/10 | Detractor | Very bad | — | — | — | — |
| CK3053 | REBEL FOODS | 0/10 | Detractor | — | — | — | — | — |
| CG3740 | CUBE84 | 5/10 | Detractor | If any documents are missing, please let us know what is required. If we had been informed earlier, we could have provided the necessary documents. I am not satisfied with how this claim has been handled. | — | — | — | — |
| CI5142 | Dunboxed | 4/10 | Detractor | Not having good experience | — | — | — | — |
| CK6061 | Playroll | 0/10 | Detractor | Worst | — | — | — | — |
| CK7975 | ScienceLogic | 1/10 | Detractor | In Local hospital they will not provide any gst bills but the Plum is asking gst bills how it will be possible to collect from them. and taking longer time to review aswell. | — | — | — | — |
| CI4420 | JURIS CORP | 4/10 | Detractor | Inp⁶ | — | — | — | — |
| CK3760 | VOESTALPINE BOHLER WELDING INDIA PRIVATE LIMITED | 1/10 | Detractor | Flagged as an area to improve: Amount received. | — | — | — | — |
| CD3541 | Aina | 0/10 | Detractor | There was never a clear communication about the claim status and plum team couldn’t get any answers for delay | — | — | — | — |
| CK6482 | Zywave | 0/10 | Detractor | no easy way to communicate to real human... full of bots | — | — | — | — |
| CK9634 | DISH Network Technologies | 0/10 | Detractor | Plum getting worst day by day | — | — | — | — |
| CD9144 | PhonePe | 1/10 | Detractor | — | — | — | — | — |
| CK6649 | GREENEDGE ECO SOLUTIONS LIMITED | 0/10 | Detractor | Dear Team, Thank you for your response. I respectfully disagree with your conclusion. I genuinely suffered from the illness mentioned in my claim, and all the supporting medical documents and evidence I submitted are authentic and issued by the treating hospital/doctor. It is disappointing that my claim has been denied despite providing genuine evidence. This decision has significantly reduced my confidence in Plum's claim assessment process, as it appears that the submitted medical records were not given due consideration. I request that you conduct a thorough re-evaluation of my claim and review all the supporting documents once again. If there are any specific concerns regarding the evidence, please clearly explain them so that I can address them appropriately. I look forward to your fair reconsideration and a detailed explanation for the denial. Thank you. Regards, Sunit Kumar | — | — | — | — |
| CI8451 | ATOMBERG INNOVATION PRIVATE LIMITED | 6/10 | Detractor | required more speedy response & local executive for immidiate support | — | — | — | — |
| CH5412 | PhonePe | 0/10 | Detractor | My clam pending till now | — | — | — | — |
| CE1662 | Shaadi.Com | 5/10 | Detractor | The process is taking too long, and we are being asked to submit the same documents repeatedly, which is unnecessarily delaying the final settlement. | — | — | — | — |
| CI1199 | Rippling | 1/10 | Detractor | 0 help. Better off doing this by yourself | — | — | — | — |
| CG1762 | BIOFUEL CIRCLE | 0/10 | Detractor | I am not satisfied your service and clim approval process. And I want to discuss about regarding this to our organization | — | — | — | — |
| CK5498 | Lexitas | 0/10 | Detractor | No commenta | — | — | — | — |
| CK8691 | ERELEGO TECHNOLOGIES PRIVATE LIMITED | 0/10 | Detractor | Flagged as an area to improve: Communication or updates, Time taken to complete, Customer service/claim experience, Policy benefits or conditions. | — | — | — | — |
| CK1736 | MUHAVRA ENTERPRISES PRIVATE LIMITED | 6/10 | Detractor | If you saying Day care is able to reimburse with plum but my claim is rejected | — | — | — | — |
| CA9760 | Meesho - Third Party | 0/10 | Detractor | Worst experience | — | — | — | — |
| CJ2697 | ATOMBERG TECHNOLOGIES PRIVATE LIMITED | 0/10 | Detractor | — | — | — | — | — |
| CJ6385 | Swiggy | 5/10 | Detractor | Flagged as an area to improve: Customer service/claim experience. | — | — | — | — |
| CJ9146 | Swiggy | 0/10 | Detractor | Pathetic service | — | — | — | — |
| CJ6932 | DISH Network Technologies | 5/10 | Detractor | Having a top up to 15,00,000 but having cap on every segment. Taking a top up does not make sense. We take it believing it will help in times of emergencies but when emergency strikes we realise 15L is only on paper, it never helps with the situation. Communicate this when explaining policy because we are spending extra money for the top up but not getting any benefit out of it. | — | — | — | — |
| CK7301 | Shaadi.Com | 0/10 | Detractor | Work on claim | — | — | — | — |
| CJ8605 | Chargebee | 1/10 | Detractor | Flagged as an area to improve: Time taken to complete, Required documentation. | — | — | — | — |
| CJ5700 | PhonePe | 0/10 | Detractor | Long time prosess | — | — | — | — |
| BW5586 | ALGOLEAP | 0/10 | Detractor | Wrost Insurance company,I never seen this type of .No proper communication from your team. | — | — | — | — |
| BT3222 | Nipun Projects and Finance Projects | 0/10 | Detractor | Worst experience | — | — | — | — |
| CJ4156 | Viewzen | 0/10 | Detractor | Details regarding the documentation required should be informed to the customer in advance, and not when the claim is rejected | — | — | — | — |
| CE6067 | OPUS CONSULTANTS INDIA PRIVATE LIMITED | 1/10 | Detractor | It's taking too much time to receive money and taking more time and receive less money really disappointed | — | — | — | — |
| CK8281 | BLOOMREACH TECHNOLOGIES | 0/10 | Detractor | Shitty experience | — | — | — | — |
| CI9279 | Aadiswan | 0/10 | Detractor | Claime rejected while same type of claim accepted by ICICI lombard and other insurers. And plum not help in this. | — | — | — | — |
| CK7521 | ETERNAL LIMITED | 0/10 | Detractor | Very Poor Service and Claim | — | — | — | — |
| CE9660 | TTEC INDIA CUSTOMER SOLUTIONS PRIVATE LIMITED | 0/10 | Detractor | One of the worst and scammer App It is🫡 that is hard to deny | — | — | — | — |
| CK4741 | OFB TECH LIMITED | 0/10 | Detractor | General mediclaims at employer level need to cover dental claims also. The insurance premiums collected from so many employees far outweigh the claim settlements that the insurance company has to do!!! | — | — | — | — |
| CJ8742 | Remote | 6/10 | Detractor | Transparency of the escalation from Plum with insurance company | — | — | — | — |
| CJ7411 | ROOTQUOTIENT TECHNOLOGIES PRIVATE LIMITED | 3/10 | Detractor | Was very unclear on what can be claimed and what not and the final rejection reason didn't match against the required updated billing with GSTIN so if reason for rejection is unrelated maybe it can be raised earlier instead having me to retry | — | — | — | — |
| CK2010 | Samsara | 1/10 | Detractor | add gym/sports also in benefits | — | — | — | — |
| CI7340 | Egnyte | 0/10 | Detractor | No reimbursement | — | — | — | — |
| CK8627 | KONG SOFTWARE AND BUSINESS SERVICES INDIA PRIVATE LIMITED | 1/10 | Detractor | Very slow process | — | — | — | — |
| CK5635 | ETERNAL LIMITED | 4/10 | Detractor | Flagged as an area to improve: Time taken to complete, Customer service/claim experience, Communication or updates, Policy benefits or conditions. | — | — | — | — |
| CK6565 | Unacademy - Employees 2026 - 2027 | 0/10 | Detractor | — | — | — | — | — |
| CI6894 | Opendrone Private Limited | 0/10 | Detractor | Improvement required in overall | — | — | — | — |