NPS detractor analysis
Welcome, Harikumar.
Post claims-closure survey responses, read against what actually happened to the claim. Start with the pattern across detractors, then open any single claim to see the record behind it.
NPS Detractor Analysis
Every survey response for the period, with Claude reading each detractor comment to assign a root cause, severity, and the team best placed to fix it.
Open dashboard →Deep Claims Insight
One claim, everything we hold on it — audit trail, settlement, support tickets, survey response — corroborated into what went wrong and what to change.
Look up a claim →Real, de-identified Plum data. Confidential even so — keep raw rows out of screenshots, Slack, and slides. Aggregate views are fine.